Warranty & returns
Every disk comes with a warranty based on its size. Here's what it covers, how long it lasts, and when you can return or exchange.
What's covered
The warranty covers a drop in disk health or any problem caused by the disk itself.
The warranty does not cover damage from use.
Warranty period
| Disk size | Warranty |
|---|---|
| 500GB disk | 2 weeks |
| 1TB disk | 1 month |
| Larger than 1TB | 2 months |
Returns & exchanges
Returns
Returns are only accepted if the disk's health drops, and only within the warranty period.
Disk in 100% condition
If you want to exchange or return a disk in 100% condition, we'll buy it back at a trade price.
The warranty covers the disk itself, not game installation issues. Read more about data transfers.
Frequently asked questions
How long is the hard disk warranty?
2 weeks on any 500GB disk, 1 month on any 1TB disk, and 2 months on any disk larger than 1TB.
What does the warranty cover?
A drop in disk health or any problem caused by the disk itself. It doesn't cover damage from use.
Can I return my hard disk?
Returns are only accepted if the disk's health drops, and only within the warranty period.
I want to exchange or return a healthy disk.
If the disk is in 100% condition, we'll buy it back from you at a trade price.